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Global search to search service catalogue keywords
It would be good to have a keywords field on service actions which could be included in portal global searches. At the moment it searches title and description. These are both visible to customers so aren't good places to include synonyms etc. For...0 Reviewed by Alemba Product Manager
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Expand the text search options to search all fields on the Call/Request/Task
In v10 the searches only search the call/Request description. Calls or requests where it could be for someone other than the requester have custom fields for that persons name but the analysts will have no way of knowing what fields I have used on...
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Reviewed by Alemba Product Manager
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Ability to add a number of related calls column
To know the number of calls related to another call. You have to open the call and go to linking. Could there be an easier way, such as having the ability to add a "number of related calls" column when searching for calls please.0 Reviewed by Alemba Product Manager
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History description only shows first line
When viewing calls/requests/tasks in a search or outstanding view, the history description and short history only contain the first line of the latest update which is usually the system generated line of [Call Updated] or [Call Actioned]. It would...0 Reviewed by Alemba Product Manager