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Delete a saved search from Manage Searches
Simplify process and manages searches all in one place - just makes sense0 Reviewed by Alemba Product Manager
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Provide Documentation for Searches and/or expand search capability
Curently the wildcard in searches doesn't work as expected: Raised 6 calls: snagit, snag-it, snag-------it, snag it, snagged, and snaggit Searching for just 'snag' (no wildcard) returns: snag-it, snag it, snag------it, snagged Searching for 'snag%...0 Awaiting Release Assignment
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Saved person search
Could we have the ability to save a people search. As for calls.0 Reviewed by Alemba Product Manager
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add last action as a column
add column that allows you to see the last action on a ticket when searching calls0 Reviewed by Alemba Product Manager
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Allow admins to select which entities global search includes
Global search in the SSP is great, but not everyone wants users to be able to search all of calls, requests, knowledge and service actions. It would be good to give admins the ability to select which entities are searched.0 Reviewed by Alemba Product Manager
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the ability to stop a search
often times a search is started and perhaps the wrong criteria is ticked and it would be a great help to be able to stop the search, update the search criteria and then restart the search0 Reviewed by Alemba Product Manager
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Ability to change order in user and analyst search fields settings
I cannot change order of the user/ analyst search fields settings. Hence first item in search results is most of the time irrilevent to the search. If the order was changable likje any other field select option, it could be easily personalised mor...1 Reviewed by Alemba Product Manager
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Filter by multiselection in call search criteria
Ability to filter by multiselection as on columns. -
System Variables to use within Searches
Adding in system variables into searches within Alemba e.g. logged in analyst or the current date/ time etc. This will make shared searches more useful as we could add the logged in analyst as a variable into a search field to find all calls/ requ...0 Reviewed by Alemba Product Manager
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Ability to search for requests that have attachments
We would like to be ableto search specific workflow requests that have objects attached. It doesn't appear to be possible in the current versions available.