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Add additional flexibility to search fields
Search fields are great for screen sets. Filters allow you to search and find specific types of items - like narrowing your CMDB search to just a single CMDB Item Type. However - there is one restriction built into the process that limits what we ...0 Awaiting Release Assignment
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Designer: Only prompt when no changes have been made recently
When saving a screen set, you immediately exit and a prompt appears asking you to save changes. There should be no save prompt right after you save the screen set as this is time consuming and annoying to deal with over and over (and over!).0 Reviewed by Alemba Product Manager
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Troubleshooting Mode for Submission Forms
Submission forms allow you to build very complex forms with hidden fields and fields that are optional or required based on other field values. However, when a form has several dozen fields and a lot of them are hidden, one messed up rule can be a... -
Allow copy of an existing rule within designer when creating a new rule
When creating a new rule it would be great if we could have a button on existing rules to copy it where it would then open the same screen as if you were editing/ created a new rule but from here we can set a different name for the rule and also m...0 Reviewed by Alemba Product Manager
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Allow call/requests/task entities to be searched for and returned within a single or multi QD field
Kiran Moore - Pinsent Masons - 86659 Currently it's only possible to search for calls or requests in a Single/Multi QD but not both at the same time. There is no QD available at the moment to search for tasks.
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Reviewed by Alemba Product Manager
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Ability to edit the bulk closure screen and other forms not editable
Currently when bulk closing tickets we are missing key information like our type tier structure and subject which supports our reporting metrics. Not being able to edit and add these fields means any bulk closed tickets are not adopting this infor...0 Reviewed by Alemba Product Manager
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Have a method to make fields required on resolved, not just save.
We have a field for the approver for security requests in service requests. If we make that field required, it needs to be filled out when the case is assigned. It may take the agent some time to find the appropriate approver and document. We only...0 Reviewed by Alemba Product Manager
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Ability to amend the Lite Request Details Out screen via designer.
It would be great if we could amend the Lite Request Details Out screen via designer in the same way we can Lite Call Details Out screen.0 Reviewed by Alemba Product Manager
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Unable to see more than 3 states when deferring a task.
make some windows lareger such as reason codes, defer boxes and conditional rule windows -Can we have it so we can see more Statuses, its incredibly annoying having to sift through a small box. Or at least have these screens in the designer so we ...0 Reviewed by Alemba Product Manager
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Screen Designer should have the ability to hide the Save for Later button if not desired for a particular Screen Set
The save for later button is handy when the submission form is long or complex. However - for very simple forms with few fields - it is unnecessary. We drop these forms to HTML - convert the Save For Later button into a comment and reload. However...