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Send Request surveys based on workflow template
We have a large number of templates that sit in the same workflow groups, and we are wanting to send more specific surveys out to users who have completed certain surveys. For example = ordering a replacement laptop survey so we can ask the custom...0 Reviewed by Alemba Product Manager
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Ability to exclude sending out user surveys based on Call Priority and child calls
The ability to exclude sending out user surveys based on Call Priority and linked calls would be useful for users so that they do not receive multiple surveys linked to a parent call. Additionally, it would be helpful if we could exclude sending o...0 Reviewed by Alemba Product Manager
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Look for a way to send an email to the closing analyst if user survey feedback is submitted against their call
Currently if a customer clicks on a user survey link and submits any feedback it doesn't inform the analyst or anyone that feedback has been submitted. Its reliant on someone looking up on a dashboard the user feedback to see if there is any that ...0 Reviewed by Alemba Product Manager
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Smiley Faces in Survey Email
Have the ability to send out smiley faces within an email which, when clicked, automatically tracks the response from the user.
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Reviewed by Alemba Product Manager
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Ability to exclude sending out user survey
The ability to exclude sending out user surveys would be useful for analysts in circumstances where it is not appropriate for the user to provide feedback. For instance The analyst closes a ticket where the user was themselves or a close colleague... -
Add an admin setting to the user survey settings to exclude sending out survey if closure reason is a specific reason
Add an admin setting to the user survey settings to exclude sending out survey if closure reason is a specific reason.0 Reviewed by Alemba Product Manager
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Allow Survey to All Groups, All Organisations
Currently every time we add a queue or an organisation we need to manually update the survey settings and add that item. Given that we add to these regularly it would be helpful to have an option to just send without filtering on Group or Organisa...0 Reviewed by Alemba Product Manager