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Add BB Feed across Top of screen
Currently the BB/news desk feed is only visible in portal and on Nano but agents in core need to be able to see it too. Current trends in application views are that all the data should be visible on the screen at the same time. Important notificat...0 Reviewed by Alemba Product Manager
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Ability to set custom colour for the top bar and menus for different environments like in previous versions
Since the new menu was introduced in ASM 10.5.x you can't change the menus to a custom colour instead only light and dark mode. RDASH want the ability to change it so that you can identify the different test/prod/dev environments like you could be...0 Reviewed by Alemba Product Manager
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Allow labels on menu icons in Core
The new left hand Core main menu in 10.5 and later is an improvement, however the icons are very small and it is not obvious what each one does. It is possible to mouse over to see the label as a tooltip but this is an annoying extra action. Can i...0 Reviewed by Alemba Product Manager
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Add a feature to Calls Outstanding to Suspend/Defer tickets
Is it possible to add a "button" to Calls Outstanding so that one could bulk "Defer" or "Suspend" tickets like they can currently Action, Forward, Close, or Add a note? We often defer tickets multiple tickets because we get a lot of automated one...0 Reviewed by Alemba Product Manager
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relabel "Call" and "Entity" to "Ticket"
The language of naming all tickets in the system as a call is confusing to many and outdated as it implies everything was a phone call, and there was a time when that was true. The language "entity" is equally outdated. For example, upon ticket su...