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ability to select other window/tab in Core while Send Email/Add Note popup window is opened
AS-763 Currently slated for 10.6 will provide this functionality for Nano.7 Awaiting Release Assignment
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Allow Nano and vFire Core to run at the same time
I would like to concentrate effort on improving customer portal and Nano screens and gradually move people away from vFire core to reduce the effort of maintaining screens, and giving people a simple intuitive interface within the browser. The 3 i...1 Reviewed by Alemba Product Manager
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Ability to add further filters to Nano Tasks view
At present when looking at Tasks in Nano it shows the same information as the Core Tasks Outstanding> Tasks Outstanding view. It would be useful, especially for Managers, to be able to also view Tasks Outstanding> Your Group's Tasks as it is...2 Reviewed by Alemba Product Manager
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Ability to send alerts to Nano Analysts from a Bulletin Board
As more clients move to using Nano as our light touch interface, it would be useful to enhance the existing capability around sending internal alerts to both Core and Nano analysts.0 Reviewed by Alemba Product Manager
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UI button configuration in Nano
It would be great if we could have more control over the UI buttons of a call in Nano. We are currently unable to hide the SLA Resolve button (which is unnecessary for us). It would also be useful to be able to change their location, such as havin...1 Reviewed by Alemba Product Manager
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Nano - Complete button within Call/Request/Task
Call, Request and Task all seem to be missing a 'Complete' button of some kind when in the Call/Request/Task. In order to close anything, the analyst seems to be expected to set all the fields, click Save, have the tab close on them and then locat... -
Ability to change what call fields are displayed on the Kanban cards within Nano
Need the ability to configure what call fields are shown on the ‘cards’ when using the Kanban view in Calls Outstanding in Nano. I’m testing this out as everyone here is very excited about using this view, but if we can’t configure what’s displaye...0 Reviewed by Alemba Product Manager
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Color of user VIP Statuses (like as Core)
Could you add this feature in Nano please?0 Reviewed by Alemba Product Manager
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Selecting colors by priority (like as Core)
Could you add this feature in Nano please? -
Nano - Ability to change password
Having the ability for an analyst to amend their own password via Nano, would be extremely useful and saves admin time. At the moment we do not have AD or SSO in place which is making this a manual task for our administrators.0 Reviewed by Alemba Product Manager