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Filter Call/Request/Task History in Self Service Portal
2 main Use Cases here. 1. Admin wants to tidy up what can/cannot be displayed in the History by Users: For Example: To be able to only show Notes/Emails, so to remove from being visible the system generated history items. To be able to remove fro...
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Awaiting Release Assignment
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Customisable portal screen
I am aware we are on an older version of the product available (9.6) but I think it would be beneficial to have the capability to update portal request screens after submission. e.g. The review screen after submission - includes Template, priority...6 Awaiting Release Assignment
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Editing Portal Review Screen
Hi All, Currently the Task area in the Portal Review screen can be edited by making it 'hidden', however this will hide the task area in the Portal Review screen altogether and not just some fields only. If the system could allow for just some of ...0 Awaiting Release Assignment
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The Type tier fields in Portal are not user friendly.
The Type tier fields in Portal are not user friendly. They should be consistent with the type tiers in Core.0 Awaiting Release Assignment
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Having clickable categories on the open a ticket screen
would be useful to have clickable categories on the open a ticket screen, for example could have a top level one called 'collaboration', then click through to see 'email' 'calendar' etc. then click 'email' for example to see all relevant email ser...0 Awaiting Release Assignment
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currently the approval review screen allows anyone to approve - this needs to be restricted to view only
approval review search criteria screen - when choosing your organisation or all - this allows the person to approve - it should only allow them to view these approvals0 Awaiting Release Assignment