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Capturing & Measuring Call-Backs by users for tickets already logged & still open
Enabling the Service Desk team to easily capture customer call-backs will allow accurate reporting on the number of customer call backs to the Service Desk. Officer should not have to take action on the call as this would increase call handle time...0 Reviewed by Alemba Product Manager
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Service Status Page
With all the integration connectors to monitor systems like smarts etc why do we not have a service status page on the portal.0 Reviewed by Alemba Product Manager
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Proactive Analysis Grouping of Fields
When setting up a proactive analysis rule you have the option to select grouping. This means that all of the calls will have the same value for the grouped field. E.G. if you group by CI, all of the child calls of the created newly problem record ...0 Reviewed by Alemba Product Manager
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Increase Size of PA Analysis wizard Screen Set Field in Step 3 of the Wizard, unable to view long screen set names.
See Screenshot0