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Graphic view of request phase in review
in business process automation users and managers are wanting to see where a request process is up to via a graphic. i.e. if a process has 6 phases or stages they would like to see where the process is by highlighting one of the stages / phases. I...1 Awaiting Release Assignment
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Notes added to a request to be visible in the tasks of that request.
When a user adds a note to a request, we would like the note to be visible directly from the task history. At the moment the analyst would need to go in to the request to look at the notes.3 Reviewed by Alemba Product Manager
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ability to send approval email reminder that contains the approval.
ability to send approval email reminder that contains the approval. if the approver has deleted or misplaced the email the request for a non core user is stuck in limbo. A reminder can be sent but it doesn't include the approve reject. previous...0 Reviewed by Alemba Product Manager
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Workflow designer improvements [4]- comments
I would love to be able to have a comments box that could be added anywhere in the workflow. The comments box would only display in the workflow template. I could leave notes for myself explaining why I did things a certain way – or who had reques...1 Reviewed by Alemba Product Manager
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Hide Fields using Rules on Message Template
I am wanting to design an email template that goes out to Line Managers when an IT account is created. I want to be able to hide things that aren't relevant on this email. For example a starter may or may not have access to our rent payment syst...0 Reviewed by Alemba Product Manager
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Allow dynamic assignment of values in conditional branching actions.
Allow dynamic assignment of values in conditional branching actions. Currently if you have an extension field of type person, you can only assign that person to a specific value, e.g. Chris Jones. What I would like to do is assign that person fiel... -
View Request History from a Task
It would great if there was a way to view the Request history from the task. Having to display the request ends up with analysts opening multiple screens and taking action by mistake.0 Reviewed by Alemba Product Manager
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Remove ability to re-open requests
This is something that we are trying to manage with education but to be able to fix this with permissions would make our lives easier! you can stop officers re-opening calls and stop them re-opening tasks but not requests. A request is fairly ...0 Reviewed by Alemba Product Manager
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Have a Default recipient for tasks
Have a Default recipient for Customer Approvals and Normal tasks that you can pick in the event the conditional branching fails or in the event we simply want a default fail over option. At present, if no recipient is nominated, the task goes back...0 Reviewed by Alemba Product Manager
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Create Organisation & Location from Workflow.
We would find it useful if there was an additional option to automatically create/update organisations and locations from a workflow task. Similar to how you can currently create/update CMDB items from a workflow.2 Awaiting Release Assignment