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Ability to clone partition
It would be ideal if it was possible to be able to clone a partition. An example being, a partition could be setup as a template with base configurations which can then be cloned and have customer specific configurations added/changed where requir...0 Reviewed by Alemba Product Manager
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Partitioning Existing Data
At present if a pre existing vfire system exists that requires partitioning due to new business areas being onboarded. There is no capability within the tool to move data that was previously unpartitioned to the required partition. Scenario: Cus...0 Reviewed by Alemba Product Manager
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We would like hours definitions and public holidays definitions unique to each partition in a system.
This will enable us to partition based on country. Each country has different holidays, and if you partition by country with the correct calendar, sla's are not skewed when an employee observes a holiday that is not on the master calendar.0 Reviewed by Alemba Product Manager
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Self Service - Log Call / Request in sleectable partition
In scenarios whereby the vFire solution has been partitioned to allow for multiple business areas to utilise the system. There should be the ability to have a single self service portal that allows for the logging of calls / requests across each p... -
Ability to partition the Email Optional at Forward setting
Client would like this setting enable or disabled depending on the partition they are using.0 Reviewed by Alemba Product Manager
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Rules builder filter by partition
Using rules builder would like either to have this filtered down by partition or have an indicator that shows what partition each value is in. It is very hard to write a rule when there is many of the same. There is lots of testing to make sure it...0 Reviewed by Alemba Product Manager