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Ability to configure incoming email services to handle different message types and ignore some functions.
Ability to configure incoming email services to handle different message types and ignore some functions. we do not want to have calls logged for example as a configuration. They will want a reply email saying the email is ignored or some basic te...0 Reviewed by Alemba Product Manager
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E-mail interval either instant or every 10 seconds rather than every minute.
Can the e-mails be sent out quicker than every minute? our previous two call logging systems just sent the e-mails instantly so our users have an expectation of the e-mail with their reference number instantly and this makes vfire feel like it's l...0 Reviewed by Alemba Product Manager
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Assign ticket back to resolving officer when a call is reopened from an email when it was closed
When replying to an email to the incoming mailbox for a call that is currently closed, the call gets reopened and a note added. The options for assigning the ticket, are to assign to officer/group on template, assign to officer sending email, assi...0 Reviewed by Alemba Product Manager
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Ability to configure incoming email services to handle different message types and ignore some functions.
Ability to configure incoming email services to handle different message types and ignore some functions. We do not want to have calls logged for example as a configuration. They will want a reply email saying the email is ignored or some basic te...0 Reviewed by Alemba Product Manager
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Is it possible to only update calls via email?
Is it possible to only update calls via email? Customer would like to be able to update call by email without enabling the call creation.2 Reviewed by Alemba Product Manager
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Ability to choose which email message types a user can get.
Ability to choose which email message types a user can get. Can add note (or customer can do this) to say they are subscribed. A Messaging page in the app for users to subscribe based on message type.0 Reviewed by Alemba Product Manager
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Service Request emails to go to current officer aswell as designated recipients.
When a customer update a Service Request by email the update notification (message 1003) is sent to the Forward to recipient (goup or user) . WFP would also like the email to go to the current officer. When a customer update a Service Request by e... -
Emails from certain groups.
Emails from certain groups. Our Service Desk Manager is currently a member of multiple IPK Groups (so that she can access/monitor work queues). She does not want to receive email notifications for calls. Is there any way that I can switch the emai... -
Automatically email customer when a call is logged by an officer.
If companies want an email to be sent to the customer, as a result of a call being logged, with the call details, they seem to only have two options available to them. Either setting up an auto-reply on the incoming email server in system admin, f... -
Enhancement to have a dropdown on the email pop up so the user can select the From source.
Enhancement to have a dropdown on the email pop up so the user can select the From source. This would then set the email to be sent from a particular account. May need to look at how the send email is configured also - ie if From officer then ma...