When replying to an email to the incoming mailbox for a call that is currently closed, the call gets reopened and a note added.  The options for assigning the ticket, are to assign to officer/group on template, assign to officer sending email, assign to logging officer, if none, then assign to IPK group. It would be good if we had the option to assign back to the resolving officer as that is the most relevant option to do really.

This is related to call number 19410 logged in your system.