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Share Rules between screens of the same screen set
Any rules that are created for a specific screen set should be available to all other screens of the same screen set. e.g. I create a number of rules that hide fields based on a specific value on a portal screen, those same rules should be availab...0 Awaiting Release Assignment
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The customer would like the ability to use radio buttons on screen designs
The customer would like the ability to use radio buttons on screen designs. This would be available as a new option in the "create new field" section of designer and you would be able to select a list just like when creating a drop down, list box ...0 Awaiting Release Assignment
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Ability to amend the screen displayed after a Call is logged from the Self Service Portal in Designer
Currently you can amend the Call Submission screen and the Review screen, but not the LiteCallDetailsOut.htm which is displayed immediately after the call is logged.0 Reviewed by Alemba Product Manager
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Hide Fields using Rules on Message Template
I am wanting to design an email template that goes out to Line Managers when an IT account is created. I want to be able to hide things that aren't relevant on this email. For example a starter may or may not have access to our rent payment syst...0 Reviewed by Alemba Product Manager
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Enhanced rules management
Dynamic forms are awesome and we're starting to do some complex things. I have a few suggestions about ways you could make rules easier to work with: 1. Allow us to clone rules within a screen. Often you will have several rules that are all quite ...0 Reviewed by Alemba Product Manager
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Add the ability to rename and reorder main widgets (eg My Counts, Latest News etc) in Self Service portal
In V9.5 self service portal it would be good if we could rename and main widgets - eg My Counts, My Incidents - we are using the terminology 'calls' for 'incidents' everywhere else but can't change the heading in this widget. It would also be good...2
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Test Email Template from Designer
Would be great to be able to test the email template from designer without having to create a ticket in the system. Would be fine to ask for a request number or call number to pull the data from, but being able to test an email template before mak...0 Reviewed by Alemba Product Manager
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Already closed ticket updates
We wanted to add a message into our system for when a user tries to update an already closed ticket. We wanted to send a notification to the user to advise the call has been closed, not updated and for them to contact the desk. Unfortunately havin...1 Reviewed by Alemba Product Manager
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Configurable Filtered Drop Downs
It would be great to be able to restrict the results of a drop down list based on the option selected in a previous field. For example, field one has 2 options. If option one is selected field two displays the whole list, however if option 2 is se...2 Reviewed by Alemba Product Manager
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Show customers CIs on Request / Task screens
Rather than having constantly lookup a customer's CI or ave them enter it in, it would be nice if there was a field similar to the linked items field on the CI screen. We have a Staff Leavers process and part of that process is to collect all IT a...0 Reviewed by Alemba Product Manager