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Microsoft OMS Connector for vFire
Connector to allow vFire to be integrated with Microsoft OMS and utilise Log Analytics/ITSMC
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Reviewed by Alemba Product Manager
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Import Software Products and map to CIs natively through SCCM Connector
When we bring something in through the SCCM connector our choices are resources, software packages, and metered software. When you look in federated information that the connector brings in attached to the workstation there is a ‘tab’ called produ...0 Reviewed by Alemba Product Manager
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Active Directory Connector to provide more AD fields for mapping.
Active Directory Connector to provide more AD fields for mapping, especially on AD account to People mapping. There are many fields in AD which could be of use for mapping into vFire which are not currently available. Alemba could, if they decided...1 Reviewed by Alemba Product Manager
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Openstack Connector
Request for Openstack Connector FedCMDB, Events, Outbound Actions Does more than just provisioning0 Reviewed by Alemba Product Manager
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Build Connection Strings from columns
Instead of needing to define a connection string by components as a string line ie server=name;database=dbname etc where each component is needed have a field to just type the values. So a SQL connection string would be build of Server Name: Name ...1 Reviewed by Alemba Product Manager
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MS SQL Table Outbound Action Connector triggered by any event
Currently the MS SQL Table Outbound Action Connector and related MS SQL connectors are only triggered by forwarding a Call externally. It should be possible to set the trigger for the connector on a number of actions such as Forwarded, Action Take...1 Reviewed by Alemba Product Manager
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During the AD Connector runs, the queue assignments are erased from CR_HC_TO_GROUP.
Queue’s assignments on our international system span roles and due to a person participating in more than one role the standard queue assignments in the person template are not possible and need to be performed manually. During the AD Connector ru... -
Warning message when LDAP server throws an error
LDAP server will throw an error if it tries to connect for any reason and fails. It will retry and if it succeeds we should not throw the original error. Maybe just a warning. Throw an error if it fails completely.0 Awaiting Release Assignment
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Call priority default values are being saved to the history,
When creating a VSM call ticket the default priority is set to 'P3'. During the creation the agents are required to select the call urgency and impact which may change the priority value. Once the call is completed and saved for the first time the... -
Extend functionality of AD Mappings to check for valid connections
Currently if your AD scan fails because of a group or person mapping change it can be hard/lengthy to identify the deleted/missing mapping. Similar functionality already exists in the system (when you try to add a mapping the system brings back a...0 Awaiting Release Assignment