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From a call screen when viewing the history tab (not from the expanded full history view), it would be nice to be able to minimize notes/histories to make scrolling the history more functional/streamline in this area
Current histories typically include dozens of notes, updates, emails, scrolling through it you can't normally see more than one action. If you could minimize history events on the main incident/call page you could leave open the ones you want with...2 Reviewed by Alemba Product Manager
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The request save button behaves as a submit button, when there is already a submit button on the page, either remove the save button, or change its function to JUST save the call without submission.
Requests have save, submit, and submit later options. The save button behaves as a submit button if the request is not already submitted, which makes it redundant, and confusing when it's sitting right next to a submit button you end up thinking i...