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6
Vote
Visual notification that a line in a call/request history is private/public
When adding an update to a call/task/request the analyst can choose to make the update visible on the self service portal. However after the update has been added, there is no way for the analyst to check what is/isn't visible to the customer. It ...
Created 10 May 12:37 by Mick Smith
ASM10 / Core
1
Reviewed by Alemba Product Manager
10
Vote
High Contrast modes for ASM Menus and Toolbars
We would like to make the toolbar and menus higher contrast, such as white text on black.
Created 13 May 12:15 by Vicky Cresswell
ASM10 / Core
0
Reviewed by Alemba Product Manager
6
Vote
An Alert when a customer rates/comments on a Knowledge Article
We need a way of being notified if a customer has rated a knowledge article especially if they have put a comment.
Created 27 Apr 12:43 by Guest
ASM10 / Knowledge Bank
0
Reviewed by Alemba Product Manager
5
Vote
Forward Schedule of Change to allow for different colours for changes
At present all entries on the FSC appear as pink. Would like the ability to have varying colours based on the type of request (i.e emergency in red, standard green etc). These should be configurable using a colour pallete to allow for variation ba...
Created 19 Jul 09:42 by Clark Stalham
ASM10 / Change Calendar
0
Reviewed by Alemba Product Manager
8
Vote
Hotkey within drop-downs
In vFire, when you selected a drop-down, you could the first letter of the word and you would be taken to the area of the list that the item would be - e.g., S for Servers. This makes completing the forms easier.This suggestion is bring back the h...
Created 10 Oct 22:34 by Guest
ASM10 / Core
0
Reviewed by Alemba Product Manager
9
Vote
Add history entry for files uploaded via Drag and Drop
Currently files uploaded in 10.4.23 and 10.5.6 do not add a history entry when they are added to the call
Created 16 Jun 09:38 by Guest
ASM10 / Core
2
Reviewed by Alemba Product Manager
7
Vote
Workflow Rules
Building a workflow sometimes consists of creating rules. It will be great if we can choose a rule from a list that will be used on multiple screens sets within the same workflow. Currently, a rule needs to be recreated for each screen sets within...
Created 06 Dec 17:31 by Angel Gutierrez
ASM10 / Workflow
0
Reviewed by Alemba Product Manager
3
Vote
Task actions on Conversation Widget
Allow Task Actions to be added to the Request Conversation History so users looking at SSP can see Task Updates as well as Request Updates.
Created 14 Dec 14:44 by Haydn Walker
ASM10 / Self Service Portal
0
Reviewed by Alemba Product Manager
3
Vote
Font size options in Designer
Font size on HTML fields go 8px, 10px, 12px, 14px, 18px. It would be good to have 16px, 14 is the same as normal text so no good if you want it to stand out but 18 is a bit to large.
Created 11 Dec 15:18 by Guest
ASM10 / Screen Designer
0
Reviewed by Alemba Product Manager
14
Vote
Provide more options when configuring call history for users on the portal
We would like a way to set the level of detail shown in the history of a case on the portal that would be visible to the end user when viewing their calls. e.g. instead of showing all call history including system notation actions like forwarded t...
Created 09 Dec 15:09 by Guest
ASM10 / Self Service Portal
0
Reviewed by Alemba Product Manager
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