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SLA Stop Clock Reasons
Currently when you stop the clock on a call / request there is just a free text box to type a reason. the ability to select a particular option from a dropdown field would be ideal for this screen to ensure analysts are putting a reason and also w...0 Reviewed by Alemba Product Manager
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Task actions on Conversation Widget
Allow Task Actions to be added to the Request Conversation History so users looking at SSP can see Task Updates as well as Request Updates.0 Reviewed by Alemba Product Manager
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Font size options in Designer
Font size on HTML fields go 8px, 10px, 12px, 14px, 18px. It would be good to have 16px, 14 is the same as normal text so no good if you want it to stand out but 18 is a bit to large.0 Reviewed by Alemba Product Manager
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Allow customers to set requests as favourite
It would be good if customers could mark requests they use a lot as favourites and then pin these to the portal home screen to make accessing them quicker -
Filters on all fields made visible on SSP my calls, my approvals etc
Our customer have feedback that it would be useful to them to have a filter option so they could group similar case types together. e.g. as we have single portal but multiple partitions and business support areas (IT, HR, Finance) they find it dif...0 Reviewed by Alemba Product Manager
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Change Calendar to show change freezes
We'd like to be able to see change freeze periods on our forward schedule of change calendar.Our change manager often gets asked when change freezes are by analysts so it would be great if there were somewhere they could check in Alemba, or get pr...
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Reviewed by Alemba Product Manager
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Add BB Feed across Top of screen
Currently the BB/news desk feed is only visible in portal and on Nano but agents in core need to be able to see it too. Current trends in application views are that all the data should be visible on the screen at the same time. Important notificat...0 Reviewed by Alemba Product Manager
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Block editing of Active Directory Polled Person Records
Enable analysts to edit all person records except for those polled from Active Directory. Editing these records causes issues with the poll the next day.0 Reviewed by Alemba Product Manager
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Dates in Email Templates
I use a date field in a message template – this shows the date, but also a time. Because only a date is used it defaults to also including 12:00AM. Would it be possible in the future to have it only show a date?0 Reviewed by Alemba Product Manager
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Include call update details in the call history
Include details regarding which fields were updated in the call's history. For instance, it would be helpful to know what a call's type was originally set as and what it was changed to when a call is updated. This same functionality would be benef...0 Reviewed by Alemba Product Manager