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Rules that can be configured before a call can be closed
It would be nice to be able to setup a series of rules that must be met before the call can be closed. Good examples: If call has an SLA - clock must be running before call can be closed If system is partitioned, call type partition must equal cal...0 Reviewed by Alemba Product Manager
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Designer> Fix “An” to “A” on deleted pop up & a suggestion on wording
1) When renaming a message template, a pop up appears saying that you can’t rename it because the name is the same as a deleted message template. The first word “An” should be “A” in the popup for the situation above. (see screen capture attached)...0 Reviewed by Alemba Product Manager
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Ability to rename objects in Workflow same as Incident
When attaching an Object in IPK, you can give it a Title to differentiate between 2 similarily named objects (eg emails). You can't do this in Workflow. Email attachments often needed to be copied and pasted as Notes because the subjects are often...0 Reviewed by Alemba Product Manager
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Validate Services to CI
On an incident users can select Services and CIs that are not linked. This improvement would implement a validation table that would limit the user to only being able to select CIs that are linked to that applicable service and vice versa. This wo... -
Keyboard shortcut for switching between open tabs
No description provided0 Reviewed by Alemba Product Manager
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Analyst/ their manager able to select default/ preffered resolver group
an analyst can be part of multiple ipk and workflow resolver group. currently default group is set by system administrator. analyst or their manager should be able to set defaul resolver group for the analyst or their direct report. -
Email on update to IPK stakeholders, similar to notification to forum officer
an anlayst can be manually added as forum officer. the analyst then will receive all email updates for the calll. Call stakeholder do not receive automatic update emails. all emails have to be manual to that stakeholder. If this can be enabled, it... -
System Creation Options - SSL Functions and Guidance
In the 9.3 Core system creation the ‘Use SSL’ is set on by default and is recommended to be used. However, if SSL is required there is more configuration that is required to enable this to work which is not included in any of our documentation and...0 Reviewed by Alemba Product Manager
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Don't create new call if subject doesn't match criteria.
Instead of the all or nothing when an email comes in, have the ability to not create a new call if the subject does not match set criteria.0 Reviewed by Alemba Product Manager
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Send Auto Reply configuration options on Incoming Email
Add additional configuration options on Send Auto Reply within Incoming Email settings, specifically the ability to set what call states would generate an auto-reply. The best example I could think of is when you would want an incoming email to be...0 Reviewed by Alemba Product Manager