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Message Templates - Date/time field opportunities
There are two opportunities for date/time fields on message templates: (1) If the field used on the request displays date only - the message template should only display the date and not date/time. Or at least the designer of the message template ...1 Reviewed by Alemba Product Manager
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View Outstanding User Surveys on Portal
It would be useful if users could see a list of their outstanding User Surveys via the Self Service Portal. Currently if the lose/delete the email invitation, there is not way they can get access to the survey.0 Reviewed by Alemba Product Manager
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Create unique HTML-links to CI's, search queries or views
It would be very valuable if a user would have the possibility to create a html-link which would direct the user to a specific CI, to a search query or other predefined views.0 Reviewed by Alemba Product Manager
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System Variables to use within Searches
Adding in system variables into searches within Alemba e.g. logged in analyst or the current date/ time etc. This will make shared searches more useful as we could add the logged in analyst as a variable into a search field to find all calls/ requ...0 Reviewed by Alemba Product Manager
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Adding stakeholders to a search view
I am extracting information from the CMDB for servers and I want to include in the extract, the stakeholder information. However, I can not find the stakeholder information as a column and was wondering how I can extract the information into my vi...0 Reviewed by Alemba Product Manager
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Attach objects to Closed calls
Alongside being able to add notes to 'closed' calls it would be good to be able to attach supporting documents without reopening the call0 Reviewed by Alemba Product Manager
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Create External Contacts rather than Users when creating new calls anonymously via incoming email
There are scenarios where we still want vFire to create a ticket, but we just don’t want it to create a user account for people who are not in the system. We want vFire to create an External Contact instead. Then the External Contacts to not be ab...0 Reviewed by Alemba Product Manager
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Allow set comments box required on approval approve/ reject screens
Currently the required option isn't available for the default comments field on the approval approve and approval reject screens, it would be good to be able to make it required when needed. -
Add new field to show request history on task screens
It would be good to be able to view the request history from a task screen itself, as a process goes along people might have added comments and notes etc so it would make it easier to be able to view these from within the task screen itself and no... -
Allow input from PowerShell script back into the workflow
Currently there is no way of a script to talk back to the workflow that started it which means any error's and also emails have to be done via the script instead of the workflow (emails need to be in case there are some errors causing the work not...