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Service Action Filter on IPK Designer screen
Allow the ability to filter the SERVICE_ACTION_REF field on the IPK call details screen in designer. this can then allow us to select specific ones dependent on the IPK status being used (Incident, Major Incident, Service Request etc.)0 Reviewed by Alemba Product Manager
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Manage Objects
Need to be able to list, upload, download, remove objects on calls, requests, and tasks.0 Reviewed by Alemba Product Manager
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Default Partition of New Group
Default the partition of new group to the partition I'm working in at the time I create the new group.0 Reviewed by Alemba Product Manager
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Can images be resized like they can be in ASM Self Service with the 100%, 50%, 25%.
People find the pixel update in ASM Core to be cumbersome and distorts the images because it does not keep the ratio. -
Multi select fields - can't unselect
We have a form that uses multi select fields, but if a user selects something from it by accident, they can't unselect it without having to restart the form. Is there anything that can be done to allow a user to clear a selection?1 Reviewed by Alemba Product Manager
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Unable to assign rules to MQD fields
I am trying to use a multi select field in one of my form however I can't see the field when I try to build rules around the field eg hidden rules.0 Reviewed by Alemba Product Manager
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Option to evaluate IPK rules when clicking 'save'.
If a new call is opened and then worked on over an extended period without being forwarded or deferred, the IPK rules are not triggered. This means that the customer has not been sent an email advising them that the call has been logged. An option...0 Reviewed by Alemba Product Manager
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Amend Matching panel to use custom filters, or add an additional section with custom filters
Amend Matching panel to use custom filters, or add an additional section with custom filters It would be good if we can modify the matching panel to use specific user filters. We would like to use this to search known errors as an analyst is raisi...0 Reviewed by Alemba Product Manager
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Archiving Progress bar
Archiving Screen On v8 when doing archiving the system had a progress bar that gave me some kind of indication that it is busy progressing. On v9, it literally says not responding and then when the calls are done being archived, the "Finished" but...0 Reviewed by Alemba Product Manager
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Version control for workflow templates
We would like version control for workflow templates