-
Listing the software stakeholders in an email template
Having the stakeholders of a particular software listed in an email template is not available at the moment. If this was available, it would help the organization be more transparent with the users.0 Reviewed by Alemba Product Manager
-
Expand timesheet actions recorded
Customer would like emails send to show as an action against the analysts timesheet actions. In addtion to this, they would also like a better breakdown of work that was completed, as if individual fields are changed, it just records the action an...
0
Reviewed by Alemba Product Manager
-
IPK Status on Clone Calls
Currently the IPK Status when cloning a Call defaults to the next in the IPK Status list, however we'd like the flexibility to clone a call to any IPK Status, including Calls (from Calls) which isn't currently an option.0 Reviewed by Alemba Product Manager
-
Service Action Filter on IPK Designer screen
Allow the ability to filter the SERVICE_ACTION_REF field on the IPK call details screen in designer. this can then allow us to select specific ones dependent on the IPK status being used (Incident, Major Incident, Service Request etc.)0 Reviewed by Alemba Product Manager
-
Manage Objects
Need to be able to list, upload, download, remove objects on calls, requests, and tasks.0 Reviewed by Alemba Product Manager
-
Default Partition of New Group
Default the partition of new group to the partition I'm working in at the time I create the new group.0 Reviewed by Alemba Product Manager
-
Can images be resized like they can be in ASM Self Service with the 100%, 50%, 25%.
People find the pixel update in ASM Core to be cumbersome and distorts the images because it does not keep the ratio. -
Option to evaluate IPK rules when clicking 'save'.
If a new call is opened and then worked on over an extended period without being forwarded or deferred, the IPK rules are not triggered. This means that the customer has not been sent an email advising them that the call has been logged. An option...0 Reviewed by Alemba Product Manager
-
Multi select fields - can't unselect
We have a form that uses multi select fields, but if a user selects something from it by accident, they can't unselect it without having to restart the form. Is there anything that can be done to allow a user to clear a selection?1 Reviewed by Alemba Product Manager
-
Unable to assign rules to MQD fields
I am trying to use a multi select field in one of my form however I can't see the field when I try to build rules around the field eg hidden rules.0 Reviewed by Alemba Product Manager