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Removal of auto populated fields when you make a change to the name with in a ticket
When removing the name in a ticket the auto populated fields (Organisation, Location etc.) remain. In vFire v9 there was a drop down that allowed you to select Clear All so all fields are cleared. Because this functionality isn't in ASM a user has...0 Reviewed by Alemba Product Manager
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Nano - Show email addresses for recipients
When emailing a user from within the call we would like the same fields displayed within the search results for the To, CC and BCC boxes (not just the name) as on the NANO screen itself when logging the call. Without this it makes it impossible to...
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Reviewed by Alemba Product Manager
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Bulk select items in a Multi Select field
It will make selecting multiple items in a Multi select field much easier as then we could search via a wildcard and then hold down ctrl and select each one we want to add instead of having to search over and over to select the items we need0 Reviewed by Alemba Product Manager
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Quick Forms - Add Rich Text
Can we add the ability to use rich text to the quick form questions so we can format the text of the questions and to allow links to internal intranet pages. This would greatly enhance the quick form functionality0 Reviewed by Alemba Product Manager
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Ability to update incident fields in Quick Solutions
When creating quick solutions it currently isn't possible to set values on some fields that appear on the incident form, for example service action. Due to the design of our implementation it would be beneficial that any fields that appear on the ...0 Reviewed by Alemba Product Manager
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refresh screen button on the history page
it would be veryuseful so you could just update the history and not go back to the house each time - this would be very useful and helpful for testing of scripts and workflow0 Reviewed by Alemba Product Manager
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Display a warning when deleting a KB that references another KB in the contents
This'd be useful when clearing down old/legacy KBs because if it references another KB in it's contents, then we can review the referenced KB and ensure all information is relevant across the board.0 Reviewed by Alemba Product Manager
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Comments field set as mandatory when marking knowledge articles as review required.
Currently users can mark KBs as Review Required but aren't forced to document why in the comments section. This will be extremely helpful for the reviewers of said KB to effectively make the changes and republish to the firm. -
Auto-CC Analyst
When adding a note or sending an email in the Task, please auto-cc the analyst who added the note or who sent the email so that when the recipient replies back, the analyst will receive that email replies.0 Reviewed by Alemba Product Manager
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Indicator Management
There is a bug where indicators will stay active on tickets. This was noticed when a user raised a ticket via the self service portal. Having the option to edit or turn this off would be useful for workflow management.0 Reviewed by Alemba Product Manager