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Save Window Configuration
Add a link under Menu->Admin to save the current window configuration? Not just the column configuration, but which Searches & Outstanding Views are displayed when logging in? Currently this configuration is only saved when an Analyst logs ...0 Reviewed by Alemba Product Manager
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Use Google Cloud AI for ASM Chatbot
Chatbot currently only supports Azure AI
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Reviewed by Alemba Product Manager
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New Field on Call Details Screen
Useful to track amount of time spent Chatting to the Customer on the Portal
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Reviewed by Alemba Product Manager
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Extra screen when uploading objects
When you click the paperclip button in a call to upload an item it pops up with an unneccessary screen which asks you if you want to upload an Object. Please could this be removed?1 Assigned to a Release
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Add Link Status and Parent Call No Fields to Advanced Call Search
Currently you can search and add to the view the columns Link (Status) and Parent Call No to show if its a parent/child and what the parent call ref is. But if you want to do an advanced search, you can't do it. So you have to search and manually ...0 Reviewed by Alemba Product Manager
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Forward Schedule of Change on Self Service Portal
The new self service portal doesn't have the same level of functionality as the Silverlight portal in terms of the forward schedule of change. The previous FSC had an admin option for the change manager to define which changes appeared on the port...2 Awaiting Release Assignment
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Add My Items (consolidated Calls/Requests) Search to My Portal Tables So you Can Add/Remove Columns
Add My Items (consolidated Calls/Requests) Search to My Portal Tables So you Can Add/Remove Columns. Currently its not there and you have to do this via SQL queries and customising. -
Have a method to make fields required on resolved, not just save.
We have a field for the approver for security requests in service requests. If we make that field required, it needs to be filled out when the case is assigned. It may take the agent some time to find the appropriate approver and document. We only...0 Reviewed by Alemba Product Manager
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Searching for a task under customers name
When doing a call search for task, you cannot currently enter the customers name to search under. It would be useful to have this functionality.0 Awaiting Release Assignment
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Email Notifications from IPK Streams
Currently when email is enabled on IPK groups it will send an email to all members of the IPK when a call is assigned & updated (All or nothing) It would be good to have an option to select which notifications the IPK group members get. We wou...0 Reviewed by Alemba Product Manager