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Add paste as plain text button to Core/Nano Call/Request/Task screens
I have frequently seen where you paste lines from the same box or another box or a word doc and they get pasted in as a table offset from the original, something very odd goes on with the mark-up. Having a paste as plain text button in the UI migh...0 Reviewed by Alemba Product Manager
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Add history sort option to the smaller history tab on the call details screen
Currently the main history sorting functionality doesn't also control the smaller call history tab on the call details screen. Keysource feel it should be consistent and set the order for both or add functionality to sort them independently of eac...0 Reviewed by Alemba Product Manager
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New Field on Call Details Screen
Useful to track amount of time spent Chatting to the Customer on the Portal
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Reviewed by Alemba Product Manager
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delegation - needs dates for start and end date
for the customer on the portal - to put a date as to when to start the delgation and when to end - so the4y donthave to remember to turn it off1 Assigned to a Release
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Extra screen when uploading objects
When you click the paperclip button in a call to upload an item it pops up with an unneccessary screen which asks you if you want to upload an Object. Please could this be removed? -
Forward Schedule of Change on Self Service Portal
The new self service portal doesn't have the same level of functionality as the Silverlight portal in terms of the forward schedule of change. The previous FSC had an admin option for the change manager to define which changes appeared on the port...2 Awaiting Release Assignment
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Searching for a task under customers name
When doing a call search for task, you cannot currently enter the customers name to search under. It would be useful to have this functionality.0 Awaiting Release Assignment
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Email Notifications from IPK Streams
Currently when email is enabled on IPK groups it will send an email to all members of the IPK when a call is assigned & updated (All or nothing) It would be good to have an option to select which notifications the IPK group members get. We wou...0 Reviewed by Alemba Product Manager
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Quick Solutions to trigger based on Service not Type
With the reduction in usage of multi type tiers for incident management and a service centric approach the use of quick solutions is limited. if allowing these to be triggered by a service customers would be able to make more use of this functiona...0 Reviewed by Alemba Product Manager
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Add Link Status and Parent Call No Fields to Advanced Call Search
Currently you can search and add to the view the columns Link (Status) and Parent Call No to show if its a parent/child and what the parent call ref is. But if you want to do an advanced search, you can't do it. So you have to search and manually ...