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More than one Chat queue in a single partition
A second chat queue option would be useful for departments that are still part of the main organisation, but want to offer a chat feature that is directed straight to their team. Something that can be centrally managed so only the queues are visib...0
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Add Call State to the rule builder in Call Auto Close
Please add "Call State" to the rule builder in Call Auto Close (refer to #91056). Since Call State is an attribute of a call that is set by the system it is a much more accurate way to identify calls in an "Open/Resolved" or "Open/Unresolved" stat...0
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Enabling a 'watchlist' option on tickets
When logging tickets with the Alemba Helpdesk it would be great if we could add colleagues to a 'watchlist'. Where anyone is added they receive updates on the ticket any the ability to respond should the requestor not be available e.g. leave/sickn...0
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Movable Tabs
Moving/repositioning multiple tabs on Alemba, to improve accessibility and keeps workspace tidier. Currently these are fixed in order of what has been opened first.0 Reviewed by Alemba Product Manager
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Change a Request Service Action / Screen set once submitted
We currently have our requests setup so the user picks the category (service action) they would like to raise a ticket against e.g. Account Changes / Devices and Equipment. Within these we have CMDB items which relate to the associated request typ... -
Expand masks to allow for exclusion of spaces
90215 - Wolverhampton - Julie Dixon We have a unique condition applied to the email field of the customer record to prevent officers creating more than one customer record for the same customer. However, we have identified today that if a space is...0 Reviewed by Alemba Product Manager
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Expand Email Request Objects option to User Approval Emails
90959 - Liverpool City Council - Josh Bond We would like to be able to send customers request objects that were uploaded during the request submission, but this option is only available at the moment against Messaging Tasks. We could setup 2 email... -
Ability for customers to cancel a Service Request via the Customer Portal
Currently users only have the ability to cancel an IPK ticket but we want the ability for them to also be able to close off a service request if it is no longer required. -
Could we get a light and dark theme for customer portal?
Currently only available to Core users -
Add person to subscriber group in Workflow Manage CMDB Task
Low - 90654 - Mike Smith - GMP Would like to be able to use a workflow to add people to subscriber groups