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5
Vote
Forward Schedule of Change to allow for different colours for changes
At present all entries on the FSC appear as pink. Would like the ability to have varying colours based on the type of request (i.e emergency in red, standard green etc). These should be configurable using a colour pallete to allow for variation ba...
Created 19 Jul 09:42 by Clark Stalham
ASM10 / Change Calendar
0
Reviewed by Alemba Product Manager
8
Vote
Hotkey within drop-downs
In vFire, when you selected a drop-down, you could the first letter of the word and you would be taken to the area of the list that the item would be - e.g., S for Servers. This makes completing the forms easier.This suggestion is bring back the h...
Created 10 Oct 22:34 by Guest
ASM10 / Core
0
Reviewed by Alemba Product Manager
9
Vote
Add history entry for files uploaded via Drag and Drop
Currently files uploaded in 10.4.23 and 10.5.6 do not add a history entry when they are added to the call
Created 16 Jun 09:38 by Guest
ASM10 / Core
2
Reviewed by Alemba Product Manager
7
Vote
Workflow Rules
Building a workflow sometimes consists of creating rules. It will be great if we can choose a rule from a list that will be used on multiple screens sets within the same workflow. Currently, a rule needs to be recreated for each screen sets within...
Created 06 Dec 17:31 by Angel Gutierrez
ASM10 / Workflow
0
Reviewed by Alemba Product Manager
3
Vote
Task actions on Conversation Widget
Allow Task Actions to be added to the Request Conversation History so users looking at SSP can see Task Updates as well as Request Updates.
Created 14 Dec 14:44 by Haydn Walker
ASM10 / Self Service Portal
0
Reviewed by Alemba Product Manager
3
Vote
Font size options in Designer
Font size on HTML fields go 8px, 10px, 12px, 14px, 18px. It would be good to have 16px, 14 is the same as normal text so no good if you want it to stand out but 18 is a bit to large.
Created 11 Dec 15:18 by Guest
ASM10 / Screen Designer
0
Reviewed by Alemba Product Manager
2
Vote
Block editing of Active Directory Polled Person Records
Enable analysts to edit all person records except for those polled from Active Directory. Editing these records causes issues with the poll the next day.
Created 15 Mar 14:01 by Julie Dixon
ASM10 / Database
0
Reviewed by Alemba Product Manager
1
Vote
Make suspension start date and suspension change reason visible to Core and Syncfusion
When a case is suspended, we can only see the suspension expire date. It would be very helpful to see the suspension reason (Change Reasons) as well as the suspension start date, both in core and Syncfusion. Especially since the Change Reason is a...
Created 20 Jun 17:58 by Guest
ASM10 / Database
0
Reviewed by Alemba Product Manager
14
Vote
Provide more options when configuring call history for users on the portal
We would like a way to set the level of detail shown in the history of a case on the portal that would be visible to the end user when viewing their calls. e.g. instead of showing all call history including system notation actions like forwarded t...
Created 09 Dec 15:09 by Guest
ASM10 / Self Service Portal
0
Reviewed by Alemba Product Manager
25
Vote
In Calls Outstanding add a column to display the total number of calls that are linked as children to that call
This will allow our analysts to see which calls have the most number of linked calls to assist them with prioritizing their workload
Created 01 Nov 10:22 by Guest
vFire v9 / IPK
0
Reviewed by Alemba Product Manager
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