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1
Vote
Use Google Cloud AI for ASM Chatbot
Chatbot currently only supports Azure AI
Created 30 Apr 10:51 by Dave Ball (Alemba)
ASM10 / Chat
0
10
Vote
Task deferrals linking and stopping SLA
Currently we are unable to defer tasks successfully meaning in these instances our requests are breaching SLA. If a request task is on hold (for example we are pending their agreed start date) we want to be able to defer the task like we can defer...
Created 21 Oct 08:56 by Jamie Brown
ASM10 / Workflow
0
Reviewed by Alemba Product Manager
14
Vote
Field Configuration - it would simplify things if a field could be set as "Required if Visible". That way the only rule you need to develop is the one to conditionally HIDE the field.
Example: "Field 2" is hidden if "Field 1" is "yes". However, if "Field 1" is "no" then "Field 2" is displayed and required. Today - you have to develop two specific rules to handle this. A 'Required if Visible" option would signficantly simplify t...
Created 13 Jan 18:30 by Jim Weaver
ASM10 / Screen Designer
0
Reviewed by Alemba Product Manager
5
Vote
Analyst auto assignment round robin
Allow way for calls to be auto assigned to analysts in a queue in a round robin manner. When a call is assigned to a queue it then is auto assigned to a member of that queue and so on for the next call to the next analyst.
Created 07 Aug 15:15 by Rob Armson
ASM10 / Core
0
Assigned to a Release
4
Vote
Delay task - allow time such as 3 months, 6 months and not just a date
this would be useful as now we use an end date but customers are choosing way into the future and the request remains open for over a year to be able to delay for 3 months without having to use an end date
Created 11 Oct 19:36 by jill cowton
ASM10 / Workflow
0
Reviewed by Alemba Product Manager
3
Vote
Font size options in Designer
Font size on HTML fields go 8px, 10px, 12px, 14px, 18px. It would be good to have 16px, 14 is the same as normal text so no good if you want it to stand out but 18 is a bit to large.
Created 11 Dec 15:18 by Guest
ASM10 / Screen Designer
0
Reviewed by Alemba Product Manager
46
Vote
Prevent Mail Loops and Ignore Subjects through the UI
If an Officer sends an email to a Customer who has an "Out of office" response, this will likely log a new call as the subject line of the response email will not be recognised by vFire Core. In cases where the 'Incoming Email' server is configur...
Created 07 Dec 17:52 by Guest
ASM10 / Email
7
Awaiting Release Assignment
6
Vote
Add help bubbles to field settings in screen designer
currently, to provide help text to each field on the screen you need to add tool tips or a header with text. This clutters the screen and it is not evident when the tool tip has been populated . Adding a question mark in place of the tool tip allo...
Created 14 May 15:47 by Guest
ASM10 / Screen Designer
0
Reviewed by Alemba Product Manager
5
Vote
Forward Schedule of Change to allow for different colours for changes
At present all entries on the FSC appear as pink. Would like the ability to have varying colours based on the type of request (i.e emergency in red, standard green etc). These should be configurable using a colour pallete to allow for variation ba...
Created 19 Jul 09:42 by Clark Stalham
ASM10 / Change Calendar
0
Reviewed by Alemba Product Manager
2
Vote
Save as you Go/Type
Ability for updates/notes to be saved without needing to use the Save Button, either when adding notes or through the Conversation Widget.
Created 12 Feb 17:35 by Dave Ball (Alemba)
ASM10 / IPK
0
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