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Untick Action Approvals
I am wondering if it’s at all possible to untick the action approvals on delegations. When I try to do this it doesn’t allow me to untick the box. The reason for this is we want to notify certain teams when a change goes into our USA business but ...
Created 21 Feb 14:06 by Connor McKenzie
ASM10 / Self Service Portal
0
Reviewed by Alemba Product Manager
4
Vote
Problem - Portal section with Add Me function enabled
Could not find anything relating to this but we currently update our users any known IT issues with end user impact and any associated workarounds via a bulletin board. It would be useful if we had a problem section, in the customer portal, with a...
Created 04 Jul 14:58 by Jamie Brown
vFire v9 / IPK
2
Reviewed by Alemba Product Manager
7
Vote
Email: Did you forget to add an attachment?
It would be nice if there was a prompt to say 'Have you forgotten to add an attachment?' if there are certain phrases found in the body of an email an officer is about to send. Similar to Microsoft Outlook functionality.
Created 21 Jul 10:35 by Guest
vFire v9 / Email
2
Reviewed by Alemba Product Manager
6
Vote
Designer - should be just that - you should be able to design any screen and any part of the screens - I would like to be able to move the cancel button to the top of the screen where the customer can see it and then cancel the form without having to scroll down
our customers are new to the service catalogue and have never had to cancel forms before - so when they are browsing at the forms they then use the IE back button or just close out of the screen - putting the form into their cart and then into a n...
Created 20 Oct 19:15 by jill cowton
vFire v9 / Designer
0
Reviewed by Alemba Product Manager
3
Vote
Filter by multiselection in call search criteria
Ability to filter by multiselection as on columns.
Created 12 Oct 06:54 by Laurent
ASM10 / Search
0
Reviewed by Alemba Product Manager
4
Vote
Restrict Knowledge profile to specific portal
It would be helpful if you could limit which portal systems display which knowledge profiles. For example, if you have an IT, HR and Facilities portal, only display HR knowledge on the HR portal.
Created 11 Jun 13:39 by Guest
vFire v9 / Knowledge Base
1
Reviewed by Alemba Product Manager
2
Vote
Timezone change when sending notifications to multiple emails
This is a limitation currently when sending notifications to more than one person, a group, or ad-hoc email address(if the email is not associated to a user in the system). it sends with the timestamp in the message with UTC time zone instead of t...
Created 31 Jan 16:14 by Mike Campbell
ASM10 / Timezone
1
Reviewed by Alemba Product Manager
2
Vote
Auto send approval or rejection from email for end user
An option the end user can just click the approve or reject button in their task email and have it auto send without having to manually send the email back.
Created 31 Jan 16:01 by Mike Campbell
ASM10 / Workflow
0
Reviewed by Alemba Product Manager
2
Vote
Add a disclaimer wording or page to the core login screen
The ability to have a option to add a disclaimer if a client needs it for their analysts because of company policy would be good to have. Similar to bulletin board
Created 31 Jan 15:52 by Mike Campbell
ASM10 / Core
0
Reviewed by Alemba Product Manager
2
Vote
Change Calendar - Requests by Status
The change calendar should have an easy way to identify changes based on their current status. E.G. Colour coding.
Created 31 Jan 14:05 by Guest
ASM10 / Workflow
0
Reviewed by Alemba Product Manager
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