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Knowledge link via email communication
We would like the ability to be able to link directly to a KB article when corresponding with a user via the email option within a ticket. As we currently aren't able to link KB's to custom fields the users are not always seeing/using the relevant...0 Reviewed by Alemba Product Manager
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Enable both start typing and dropdown on a multi-search field
Currently the multi-search field only provides the 'start typing' option however we would like it to also feature the dropdown option, the same as the single-search field. This will enable users to either select from the list presented or start ty... -
Bulk update/integration of CMDB item stakeholders
We use CMDB items for our request types and currently there is no functionality to bulk upload/update the stakeholders (workflow groups) e.g. Team to action / IT Approval groups. We are currently about to upload a further 50 request types which me... -
Expand who can be notified for Request note/Attachments updates
Beverley Cutajar - 86413 - APS Bank Currently only the current analyst of the request recieves updates for notes/attachments added0 Reviewed by Alemba Product Manager
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Customization of columns; ability to customise the size of columns on search and multi-search fields.
There are instances where the title of a CMDB item exceeds the visible character length for the columns on search fields. This limitation is experienced on the portal. The ability to customize the width of the columns displayed would help presenta...0 Reviewed by Alemba Product Manager
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Workflow Template - Undo Feature
In Hermes 10.6.8 The Dependency diagram saves each action such as deleting a task, therefore it would be useful to also include an Undo Feature in case an action is accidentally performed.
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Reviewed by Alemba Product Manager
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Bypass approve approve screen via self service portal
customer approvals can be used in a variety of ways. Once such approach is to use approvals to confirm that work carried out for the end user has been completed to their satisfaction. In that scenario a user has 5 click to make on the portal to co...0 Reviewed by Alemba Product Manager
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Ability to bulk upload entries to a list in designer
This feature was available in version 9. The ability to upload a csv file when creating custom fields in designer to automatically create those fields and any corresponding list values0 Reviewed by Alemba Product Manager
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Expand functionality of field masks to allow for a specific number range
We would like to define a mask which will only accept the numbers 1-28 -
Highlight with a color change the presence of active filters in a table
As in Excel, it is useful to highlight with a color change the presence of active filters in a table; the color change should be applied to all header fields; sometimes the active column, which is blue in color, is not visible because it is in the...0 Reviewed by Alemba Product Manager