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Configure IPK/Workflow Groups To Email Upon Forward
We have had many requests for teams who do not receive a high number of tickets to be emailed whenever a call or task is assigned or forwarded to them. It would be helpful to allow admins to toggle this in the IPK/workflow group admin section, so ...0 Reviewed by Alemba Product Manager
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Email Server Details - list call templates in alpha order
On the Email Server Details page, list call template names in alpha order.0 Reviewed by Alemba Product Manager
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Granular control of Incoming email
As part of our Shift Left strategy, we are looking at potentially removing email as a way to log new calls, pointing everyone to use the self-service portal for trivial things, and telephone or online chat for more urgent items. Currently, we can ...0 Reviewed by Alemba Product Manager
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include the email header info in the ticket
When calls are created from a monitored mailbox we would like to have included the header information of the email. We often miss that there should be other people included in a response, because it’s not visible for us who was included initially....0 Reviewed by Alemba Product Manager
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Automaticaly sending E-mails from ASM
We see that in our current Major Incident process we need to send out updates. These updates go to about 3000 users. It would be nice to have the following option(s) Send E-mails (to, CC, BCC) to predefined groups in the template. Send E-mails on ...0 Reviewed by Alemba Product Manager
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Access to the queue for outgoing mails
In the event of an email delay, for example, this would allow the queue to be viewed. Currently it is possible for incoming mails but not for outgoing mails.0 Reviewed by Alemba Product Manager
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Add the ability to save an email as a draft inside a Task
The option to save an email as a draft to send later is not available for tasks0 Reviewed by Alemba Product Manager
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Additional features on Email Object
We would like to be able to view the details of who emails have been sent to for auditing purposes via the HTM file that is attached to a call. it would be good to be able to see who sent the email; who's copied in on it, the subject of the email ...0 Reviewed by Alemba Product Manager
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Provide support for receiving email using the Gmail API
Provide support for receiving email using the Gmail API (https://developers.google.com/gmail/api/guides)0 Reviewed by Alemba Product Manager
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Allow spell checker popup to be disabled
When typing an email using the email button in the left hand pane, the spell check menu pops up. Customer would like to disable this option.