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Limit how long a call or request can be suspended for
It would be good to limit how long a call/request can be suspended for so analysts don't suspend for 6 months etc.0 Reviewed by Alemba Product Manager
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email to be generated to reporting user from notes
We would like the ability to have notes sent to users as means of update from the add note option when the 'visible in self service portal' option is selected. This therefore gives us the flexibility of having notes not visible to raising users bu...0 Reviewed by Alemba Product Manager
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Consistent Time Stamp Formats
Would be nice if the time stamps used the format between screens/views. For example, the object page uses the standard/regular format and call history uses the military/24-hour time format.1 Reviewed by Alemba Product Manager
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System Performance Data
It would be useful to have system performance metrics that are easily accessible to identify areas of slowness and demonstrate the trend of the system's performance over time. E.G. search times, screen loading times, etc. This is to enable a bette...0 Reviewed by Alemba Product Manager
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Allow users to default to Info Panel over Matching Panel
When a call is opened, the matching panel will show be default. Would it be possible for the info panel be shown by default if an individual user wants this. I was thinking the system would remember which panel the users last used and opened that ...0 Reviewed by Alemba Product Manager
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ability to set browse limits for different people/assignment groups
to enable certain people to be able to browse more records than others - as others use the search faciilities differently example...Change team would want to see more items in the CMDB than a service desk analyst1 Assigned to a Release
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Add the name of user who has a call currently open
This would be useful so we are able to see who has a call open, and can then contact the user to close it. Otherwise user's open calls and then don't do anything on them throughout the day1 Reviewed by Alemba Product Manager
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Core - View - Workload - Not able to view multiple items at the same time
raised from Christchurch city council Alemba project ccc DevOps bug 89933 in Alemba Core - View - Workload, When highlighting multiple items and choosing to view, it only opens one.in current Prod vFire, we can select multiple items and open the...0 Reviewed by Alemba Product Manager
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Ability to change Toolbar logo
Edit this logo to differentiate between production and non-production system.0 Reviewed by Alemba Product Manager
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Increase the length of the reason field to more than 30 characters
It would be useful to be able to increase the length of the IPK closure reason to more than 30 characters.0 Reviewed by Alemba Product Manager