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Self-Service Portal Service Catalog - Favorites Page
Provide the customer with the ability to mark specific service tiles as Favorites - and have them appear on their favorites page (similar to how promoted items appear on the Service Catalog landing page). This would be very helpful for organizatio...2 Awaiting Release Assignment
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Need the ability for customers orders to expire after so many days
currently thy stay active in the system and when doing a search for open calls they show up as active but not submitted - since enabling Service orders on the customer portal (29th August 2016) we have 1853 service orders active but not submitted0 Awaiting Release Assignment
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Provide Easy to use Logging Functionality for Service Actions in Core
If logging via the portal the customer raises a service action. If the customer is phoning the service desk the analyst has to select from the workflow options and cannot record the action that is relevant. The only way to raise a SA request/call ...0 Awaiting Release Assignment