-
Hi. There is no option in the IPK Assignment Workflow rules, to send calls directly to an External Supplier \ External Supplier Contact
Hi. There is no option in the IPK Assignment Workflow rules, to send calls directly to an External Supplier \ External Supplier Contacts. You can only send to Analysts or IPK Groups. I don't understand why this option is not present as in some cas...0 Reviewed by Alemba Product Manager
-
The ability to be able to forward a task externally
There will be instances where we need to escalate a service request/task to a 3rd party. We want to be able to report on all tickets with 3rd parties and what 3rd party they are with. Currently this is possible for Incidents (forward call external...0 Reviewed by Alemba Product Manager
-
Issue with External Supplier contacts needing to have the User box ticked as well to allow email communication to operate properly
On our current vfire core 9.10.2, to allow External supplier contacts to email in and out of the system, the "User" tick box on their account has to be ticked as well. If not, then when the external supplier contact emails back into a call, the em...