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Real-Time Chat Stats displayed on Wallboard (TV Screen)
We have currently built a Real-Time Wallboard of Chat stats using API technology to extract the real-time stats from our Chat software which we have integrated (3 years ago) into Alemba. We can see in Real-Time; Agents logged In Available, Chats w...0 Reviewed by Alemba Product Manager
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Allow Faster Auto Refresh on Monitors
In our support desk, we'd like to have a large dashboard displayed on a screen on a wall. On this we would like to include monitors that show, in almost real time, to alert the teams to new calls coming in, or of call levels outstanding etc. Howe...0
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Monitor with resolution time of a call
I want to create a monitor to know the average resolution time of a call but I can't do it. I think I think there are no options like "call resolved date".0 Reviewed by Alemba Product Manager