There are situations where within a workflow it would be nice to be able to create an IPK ticket. The IPK ticket would automatically be linked to the request. You could have the option to not continue the workflow until the linked IPK ticket has been closed.

Granted - you can do this at a basic level now - by creating an email from a messing task that creates a ticket. This gets the information into the problem_description but doesn't give you the ability to easily map request fields into incident fields. It also doesn't give you the ability to control the workflow from the created IPK ticket.