This idea has been merged into another idea. To comment or vote on this idea, please visit CORE-I-459 Ability to remove notes incorrectly added to a call..
Hi All,
Currently there is no functionality to edit / delete historic notes in a ticket. If for any reason(s) an Analyst / Officer needs to delete a note or comments that weren't intended for the ticket, this can't be done.
Having this ability would prevent any unintended notes from being viewed by an internal or external user.
Thanks,
Minesh