Merged Feature Suggestion
This idea has been merged into another idea. To comment or vote on this idea, please visit CORE-I-392 Graphic view of request phase in review.
Graphical representation of request status on portal.
Merged
Useful to have it on the portal so that customers can check status of requests quickly which can alleviate calls to the helpdesk.
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Cameron Foale
- Sep 10 2015
- Awaiting Release Assignment
Related Feature Suggestions
This has also been raised internally from our team as a good feature to have. A quick Google search on progress indicators show that there are plenty of ways to show it, but something nice and clean (similar to the image below) would be amazing forour customers.
I have implemented this with a simple graphic showing the phase and a bunch of dynamic rules so that only the graphic that matches the current request phase is displayed:
i.e. when the request is in the initial phase show:
Request -> Plan -> Test -> Close (Request is in Orange, all others in Blue)
now that the request is in the Test Phase we show:
Request -> Plan -> Test -> Close (Request and Plan are in Green, Test is in Orange, others in Blue)
see attached for graphic
Not only does this highlight what phase the request is in, but also gives the user an understanding of the overall process
This could be based on the existing Request Phases, e.g. if there are 5 phases within a request, a "bar graph" could graphically show that 2 of the 5 are complete.