Remove the forward to, forward from functionality so when an entity is forwarded to an officer or group, they own the call or request and it is no longer seen in the forwarding from persons outstanding view.
A force ownersip option
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Kieran Shelley
- Aug 25 2015
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Oct 13, 2020
Admin response
Take Over on Forward is a configurable Role Option for Calls and Requests in Core and Nano in v10.
Related Feature Suggestions
When an officer forward's the call or request it is no longer their responsibility and should be owned by the officer/group it has been forwarded to.