When a customer adds a note to a request from the customer portal, we would like to know how to get the owing group gets notified. I tried a few scanarios. If there is an open request for a customer. The customer logs on to the Customer Portal, Selects the option “ Review Past/Current Requests” finds their request and then “Selects Add a Note to Your Request” Add a Note to Your Request - Confirmation The users gets this on screen confirmation “Your note has been added to Request #133423 “ If I look in the request I can see the request History has been updated Note Added Portal Barry BROOK 20/04/2015 14:53:11 test 1 barry ignore My question is . Who gets notified . I can see no outgoing mail to notify anyone. I assume it is not in the workflow management groups option under Escalation Recipients for Group (Forward) Or Escalation Recipients for Group (current) Barry would like notifications to be able to be set up for notes added to requests. This is so he can notify one team, only for notes added to their requests. Currently it seems that the IPK notification rules only applies to calls. He wanted to avoid enabling email messaging as one of his teams were being emailed about escalations and other things which they didn't want to see, while other groups do need to see all of the updates.