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Mandatory/Required Field details when sumbitting forms
Red Outlines to fields but additional information on which Field Names (and or Sections) or as part of a tooltip to the error/warning prompt.
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Reviewed by Alemba Product Manager
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Analyst auto assignment round robin
Allow way for calls to be auto assigned to analysts in a queue in a round robin manner. When a call is assigned to a queue it then is auto assigned to a member of that queue and so on for the next call to the next analyst.0 Awaiting Release Assignment
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An Alert when a customer rates/comments on a Knowledge Article
We need a way of being notified if a customer has rated a knowledge article especially if they have put a comment.0 Reviewed by Alemba Product Manager
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Hotkey within drop-downs
In vFire, when you selected a drop-down, you could the first letter of the word and you would be taken to the area of the list that the item would be - e.g., S for Servers. This makes completing the forms easier.This suggestion is bring back the h...0 Reviewed by Alemba Product Manager
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Forward Schedule of Change to allow for different colours for changes
At present all entries on the FSC appear as pink. Would like the ability to have varying colours based on the type of request (i.e emergency in red, standard green etc). These should be configurable using a colour pallete to allow for variation ba...0 Reviewed by Alemba Product Manager
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Add history entry for files uploaded via Drag and Drop
Currently files uploaded in 10.4.23 and 10.5.6 do not add a history entry when they are added to the call2 Reviewed by Alemba Product Manager
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Make Daily Stats link optional
Please can you make the Daily Stats link that takes us to the Daily Call Statistic 'report' optional, we'd like to not have is displayed on our navigation? They information is not helpful (and not accurate).0 Reviewed by Alemba Product Manager
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Provide more options when configuring call history for users on the portal
We would like a way to set the level of detail shown in the history of a case on the portal that would be visible to the end user when viewing their calls. e.g. instead of showing all call history including system notation actions like forwarded t... -
Call Auto close setting: overwrite only certain fields
When configuring the Call Auto Close rule there is the flag that, if unchecked, overwrites existing fields; the new functionality provides the the possibility to decide which field to overwrite; e.g. I want to overwrite the Call Status but not the...0 Reviewed by Alemba Product Manager
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Conditional Branch - add ability to configure what happens if NO rules are met
This would simplify some of the conditional branches created - and would allow for odd scenarios when RULES are not met. Currently the request just stops and no tasks are active. It would be nice to (at a minimum) build in an email/task to the adm...1 Reviewed by Alemba Product Manager