-
Workload View consolidation
Currently the workload view does not enable consolidation of fields such as 'logged date / IPK Status etc. As a result you need to add 2 fields per option and this impacts the sorting view because call date logged will sort but request date logged...1 Reviewed by Alemba Product Manager
-
Add a display of the 'total number of results out of x' on QD search results.
When entering a value in the QD field it will only show you the first 'x' number of entries (as specified via system admin) - however there is no indication as to whether the list returned is ALL the available values for the entered value or just ...0 Reviewed by Alemba Product Manager
-
Suggested knowledge during request submission
Add Suggested Knowledge right panel during request form submission; this gives possibility to add manual, information, documentation related to the request submitted0 Reviewed by Alemba Product Manager
-
Workflow Rules
Building a workflow sometimes consists of creating rules. It will be great if we can choose a rule from a list that will be used on multiple screens sets within the same workflow. Currently, a rule needs to be recreated for each screen sets within...0 Reviewed by Alemba Product Manager
-
Dynamic KB searches as you type
If you type text on the KB search it becomes a dynamic search as you type (like suggested knowledge)0 Reviewed by Alemba Product Manager
-
Knowledge promotion
It would be nice to be able to promote/bookmark/favourite/highlight specific knowledge articles to our users. Maybe something that is pinned to the portal screen?0 Reviewed by Alemba Product Manager
-
High Contrast modes for ASM Menus and Toolbars
We would like to make the toolbar and menus higher contrast, such as white text on black.
0
Reviewed by Alemba Product Manager
-
Ability to add checklists to Requests and Tasks as a widget
The ability to add a form with multiple check boxes that can be updated in a widget or external file.1 Reviewed by Alemba Product Manager
-
Change first day of week on date picker
The default day of the week on the ASM Core date picker is set to Sunday. We'd like to be able to change this to Monday so that it matches our working calendars.0 Reviewed by Alemba Product Manager
-
Analyst auto assignment round robin
Allow way for calls to be auto assigned to analysts in a queue in a round robin manner. When a call is assigned to a queue it then is auto assigned to a member of that queue and so on for the next call to the next analyst.0 Awaiting Release Assignment