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Allow bypass of SSO to login to core, nano, portal
When SSO is configured (especially forcloud systems) and is configured to go directly into the product (i.e. there is no login screen shown), it is not possible to access the product without having an SSO account. It is required to be able to bypa...0 Reviewed by Alemba Product Manager
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internal screens
Why cant the Task internal screens be the same as Calls internal - callsinternals lists all the groups in a big windoww -where by task has a very small window and you have to scroll continuously to see all the groups0 Reviewed by Alemba Product Manager
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Rules: Increase the amount of text shown for rule names, data fields & hidden selection
The amount of text shown for rule tiles/names, and fields, are far too short. I often run into a situation where I don’t know what one to pick, because there’s not enough text showing in the title to differentiate between rules or fields. Hidden...0 Reviewed by Alemba Product Manager
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Designer: Stop field refresh when switching between tabs
When switching between tabs in Designer, the list of fields (if it's selected) on the original tab you were on, refreshes. You have to select the Data field type at the top and scroll back down to where you were when you return to that screen. Whe... -
Error Messages
Create a set of error messages and instructions which can be used in IIS configuration to replace the standard generated pages. This is to prevent any end users seeing a detailed technical error and instead see a nicely formatted and designed erro...0 Reviewed by Alemba Product Manager
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Option to add a custom widgit for templates in Designer
We have several workflows that use the same data in many templates, currently when this data needs to be updated, each template, Request and Task, needs to be updated. The data comprises a site name and a simple check box with over 20 sites listed...0 Reviewed by Alemba Product Manager
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Quick Forms - Link quick forms to a combination of types tier and fields
We have a huge number of type tiers in the system with the final tier being our various offices. This allows to assign individual quick forms for each office where the processes differ. The draw back of this approach is that we have thousands of t...0 Reviewed by Alemba Product Manager
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Time sheet improvements
Currently, when a call/request/task is open in edit mode, the system counts this as time spent working on the item for the timesheet functionality within the tool. There should be an option to turn this off so that only time added by analysts is w...
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Reviewed by Alemba Product Manager
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To allow a view of the request screen to show at the same time as a open task
This would reduce the need to add key bits of information from the Request screen on to task screens in a workflow.0 Reviewed by Alemba Product Manager
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On IT Portal, allow Service title to wrap.
On the IT Portal, some of our titles are quite long and are being cut off. It would be helpful to allow the title to wrap in the tile, so the title is displayed0 Reviewed by Alemba Product Manager