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CMDB linking - remove link to user name /org/location
When linking to a CI the search screens opens already ticked with username and org and location - 99% of the time the item you are linking does not belong to the customer - so you have to remember to remove the tick from name/org/location so you c...0 Reviewed by Alemba Product Manager
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Quick Search field (upper right-hand corner of Core) needs to retain search criteria like it did in v9
When you enter a ticket or request number (for example) in the quick search field in Core - the system searches for the appropriate ticket - but it clears the field. It would be beneficial if you didn't clear the field - but kept the value in ther...0 Reviewed by Alemba Product Manager
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add column for suspend date
in outstanding Tasks view add a column that shows the suspend date - as it does for remind date - to enable to see what date the task will be sent back to the Outstanding tasks view -
Restrict ability to review CMDB Linking
Customer would like for some analysts to be able to view individual CMDB Items, but NOT see how they are linked to other items in the infrastructure. They would like the ability to enable/disable this capability as needed.0 Awaiting Release Assignment
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Allow auto call closure to skip overwriting the reason field
We are looking to do analysis based on the reason entered by the analyst but are unable to as the reason code is overwritten by Autoclosure0
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Allow the call history to be exported to excel or another program
Currently there is no way to export the call history other than copying and pasting -
AD Connector mapping of computer resources
It would be really useful if the option to Map Resources by Group was available when mapping computer as it is for mapping user.0 Reviewed by Alemba Product Manager
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We would like an audit log of calls that have been searched for/viewed
We are trying to understand if we can see which calls could have been seen by users of the system where they may not necessarily have updated the call. -
Search without limits on Person search
Customer would like to perform a "run without limits" search for the person directory. -
Closure screen customisation
It would be good to be able to design the closure screens in Designer so we can link into Power BI for reporting and capture more details at the closure of the call.0 Reviewed by Alemba Product Manager