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Outbound email configuration should be assignable on a partition basis
Partitions should be independent isolated logical splits of a singular resource however in VFire they are interdependent as only one outbound email address is assignable regardless of the number of partitions configured. This makes the logical lin...1
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Edit Service Order Quantity
When submitting a Service Order the only place you can change the Quantity is on top screen before you click Order. Once it is in your cart and beyond, you cannot change the number. We would like this field to be editable and for order totals to b...0 Reviewed by Alemba Product Manager
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Add a link to view a list of the linked knowledge articles for a CI, under Linked Resources with Call Search and Request Search
When maintaining a CI it would be great to have a full picture of the impact of the change0 Reviewed by Alemba Product Manager
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call templates determining which partitioned customer data to use please be implemented
Can the feature of call templates determining which partitioned customer data to use please be implemented. We currently have 2 customer partitions, both with their own customer records which are not mutually exclusive. i.e. A user can have th...0 Reviewed by Alemba Product Manager
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Password Complexity & length
There is no ability to set how complex a password must be. eg Upper case, numbers letters, etc. Or even the length that it has to be. The minimum password length is 2 characters. Security audits did not pass this at our organisation as we couldn't...0 Reviewed by Alemba Product Manager
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Bulk Linking CMDB items to each other
I want the ability to bulk update config items links. I currently have the need to link one config item to over 800 others. Maybe you could create a bulk linking screen that would allow me select a config items, and then I could either select from...1
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Add Email Attachments from vFire into Objects
Currently only email attachments sent into the system is stored as an object. Currently attachments within emails sent to the customer from vFire, do not store the attachments as objects to the call. It would be a good feature if those attachmen...0 Reviewed by Alemba Product Manager
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GUIDS, Config Portability, and Rules need a data resolution solution to span platforms
We’ve had severe issues with GUID mismatches/duplication, config portability, and rules since 9.1.8. Some of the direction provided for backfreshing is just down right impractical for very active system like ours. What is needed is a very granular...0 Reviewed by Alemba Product Manager
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Link the same KA that is linked to the parent call to the child calls
if the child call is found independent of the parent you will know what KA was linked to the call we use KCS with KPIs related to whether or not a KA was linked to the call, having the KA on the child will make KPI reporting much easier0 Reviewed by Alemba Product Manager
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To be able to Save a search from People Search screen
If you run a search under People screen, there is no option to save the search as you can under Call search screen. I find that this would be extremely handy especially if you have a complex Advanced Search0 Reviewed by Alemba Product Manager