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viewing deleted users and cmdb items
on v9.11.1 when searching for user for assets, I used to be able to drop down on the user field and select search user, which would take you to the person tables where you could search for deleted users – and once you had the name you could then s...0 Reviewed by Alemba Product Manager
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Ability to show portal calls on more than one account
We have an option for "Log on behalf of" which then captures not only the requester but also the person who the call is for. When this option is select only the call logger can see it, can something be put in place where the call is visible to bot...0 Reviewed by Alemba Product Manager
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Admin> Activity Log: Make first screen blank (no event source)
Instead of loading the API log which can take a long time to load on the screen, start the activity log with a front screen with no logs, so it loads faster. (The first step for the user would be to then select an Event Source to bring up.)0 Reviewed by Alemba Product Manager
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Smiley Faces in Survey Email
Have the ability to send out smiley faces within an email which, when clicked, automatically tracks the response from the user.
1
Reviewed by Alemba Product Manager
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Ability to close requests on the portal
Users would like to be able to close their requests when they are no longer required. Currently there are permissions in the customer portal role for calls, but there isn't the same permissions for requests.
0
Reviewed by Alemba Product Manager
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Ability to change Toolbar logo
Edit this logo to differentiate between production and non-production system.0 Reviewed by Alemba Product Manager
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Ability to edit the major incident columns in admin > portal tables
You can't edit the columns for major incident in admin > self-service portal > portal tables. You can for all the other common tables E.g. Items/Incidents but not major incident. You also can't do a widget without losing the Add Me functiona...0 Reviewed by Alemba Product Manager
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Increase the length of the reason field to more than 30 characters
It would be useful to be able to increase the length of the IPK closure reason to more than 30 characters. -
When adding a collapsible section it would be good to have a default title to make it easier to locate on the form
When adding a collapsible section it would be good to have a default title to make it easier to locate on the form -
Ability to edit the columns for My Items in portal tables like other tables
Logged from TNA upgrade project. If you enable consolidate incidents and requests under preview features you can't edit the table columns for My Items under Self-service portal table configuration like other tables. This would be useful.