-
warning when cloning to Major Incident
Enhancement: I would like a warning message that you are making it a major incident when cloning a call to Major Incident0
-
Print one report for multiple tickets
Job ticket function doesn’t work. If you select multiple tickets from your outstanding call screen and use this function, it doesn’t allow you to print one report with those tickets. It instead opens multiple windows and you have to print indi... -
Contract expiry field mapper
Contract expiry field mapper - multi QD. Only 1 Service or CI can be added into multi QD field. (same problem noted in QA on create request task). New suggested functionality that would be good to get in the product at some point -
Send to groups
When you are forwarding a task or request, under the "officer" selection list you can expand the groups the selected officer is a part of. If you double click or select the group at this stage it still internals the item to the officer. It would b... -
Allow more dynamic tasks to besent to users and stil ltrack overall progress of workflow
Ability to create a standard task at any point in a workflow and assign it to someone. May want to click on one task that currently exists and say Add New. Have the task link to the same start point and return to the end point. May need to give... -
Can there be a Time Only field type in Designer.
Can there be a Time Only field type in Designer. Currently there is Date and Date/Time. -
Can we have an option in Surveys to create a ticket based on the response.
Can we have an option in Surveys to create a ticket based on the response. Could use Rules Builder to query the result from the Survey Possibly allow for multiple rules. Choose a template to create the call from based on these rules. Have a Ma... -
Need the ability for a Workflow Manager to be able to take action on Requests that are Saved for Later and Close or Delete them so they do not remain in limbo permanently.
Remove unwanted data from system -
Extend Workflow Type Name composite
Extend Workflow Type Name composite Currently too small. No option to configure it like there is for IPK Type tiers. -
Workflow Role options to be based on Workflow Profiles so can apply different securities (like Take Over) for different classes of workflows
Workflow Role options to be based on Workflow Profiles so can apply different securities (like Take Over) for different classes of workflows (similar to CMDB Types for CMDB role) Not all items will make sense to put in separate profile sections....