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Mandatory/Required Field details when sumbitting forms
Red Outlines to fields but additional information on which Field Names (and or Sections) or as part of a tooltip to the error/warning prompt.
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Reviewed by Alemba Product Manager
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Allow Call data to be exported in Nano
It would be good if you can right click on a list of calls in Nano and export to Excel or PDF as you can in Core0 Reviewed by Alemba Product Manager
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Access Quick Notes via the Nano Interface
Ability to use the Core Configured Quick Notes when adding notes in the Nano Interface
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Reviewed by Alemba Product Manager
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Access Quick Solutions through Nano
Ability to access the Core configured Quick Solutions when categorising Calls in Nano.
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Reviewed by Alemba Product Manager
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Saved Searches and Dashboards in NANO
We would like to move shared/saved searches onto Nano and also some of the dashboards we have configured.0 Reviewed by Alemba Product Manager
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Nano - Show email addresses for recipients
When emailing a user from within the call we would like the same fields displayed within the search results for the To, CC and BCC boxes (not just the name) as on the NANO screen itself when logging the call. Without this it makes it impossible to...
1
Reviewed by Alemba Product Manager
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Add 'Your Groups Calls' to NANO
Nano currently doesn't display all calls for the group, like the 'Your Groups Calls' menu in Core. -
In Nano prompt analyst to enter a reason when suspending a call
Currently in ASM Core you can enable an option to prompt an analyst to enter a reason when suspending a call, we would like to see the same functionality applied to Nano.0 Reviewed by Alemba Product Manager
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Ability to update Organizations within Nano
Is it possible to have a search in the Nano Interface for Organization so we can view and update Organization Details? -
Apply sorting on the assigned to field in NANO.
Can the assigned to field be sort alphabetically, at the moment there is no sort order on the list box making it difficult to find either an analyst or group for assigning calls.