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Manage Subscriber Groups
List members, add members remove members using Rest API0 Reviewed by Alemba Product Manager
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Alemba API - Field Propoerties
It is not currently possible to determine whether a field is added onto a specific screen or get any details on its properties via the API. This would be very useful for more complex integrations such as chatbots where the screen model could be bu...0 Reviewed by Alemba Product Manager
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Extend the API to cover Stakeholders
We want to leverage stakeholders more and more. Adding Stakeholder methods to the API will make integration and auto-maintenance of CMDB easier.0 Awaiting Release Assignment
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Approve Tasks via API
We need to be able to approve/deny tasks via API for external applications we have built in-house.1
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Indicator Management
There is a bug where indicators will stay active on tickets. This was noticed when a user raised a ticket via the self service portal. Having the option to edit or turn this off would be useful for workflow management.0 Reviewed by Alemba Product Manager
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User Spoofing of Updates
We use user spoofing in SOAP to give the proper people 'credit' for call and task updates via our in-house ( automated back-end ) applications. Moving to REST and AD integration, this ability will be lost for those processes. ( both analyst and en... -
Manage Objects
Need to be able to list, upload, download, remove objects on calls, requests, and tasks. -
Add Request/Call Link information into the API
Add the ability to query calls linked to requests via the Alemba API to enable details of the number of incidents raised from changes for example.0 Reviewed by Alemba Product Manager
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Clone calls via REST API
Cloning of calls is available in GUI and having it as part of REST would save steps of having to read the various call attributes then create a new call. -
Stop/Start SLA clock when updating call in REST API
We rely on our SLA clocks as part of our core business and not being able to stop/start clock via update call prevents REST API from being used in these cases