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Change colour of drop-down box text/background
Do you know what would be involved to change the font/background colour combination on lists in ASM so they are more readable? In the screenshot below grey text on a blue background on the Admin Role Required list is very hard to read.2 Reviewed by Alemba Product Manager
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Allow Dynamic resizing of call screens in Core
The toolbars resize dynamically when browser window size is reduced. However the call screens themselves, need to be resized first within the browser and then the browser itself needs to be resized if you want to put it to one side, otherwise scro...1 Reviewed by Alemba Product Manager
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Allow saved searches for contracts
We can currently use saved searches for Calls, requests, tasks and CMDB items. Can saved searches be extended to other entities such as contract search?0 Reviewed by Alemba Product Manager
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Quick Search field (upper right-hand corner of Core) needs to retain search criteria like it did in v9
When you enter a ticket or request number (for example) in the quick search field in Core - the system searches for the appropriate ticket - but it clears the field. It would be beneficial if you didn't clear the field - but kept the value in ther...0 Reviewed by Alemba Product Manager
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Allow auto call closure to skip overwriting the reason field
We are looking to do analysis based on the reason entered by the analyst but are unable to as the reason code is overwritten by Autoclosure -
Allow the call history to be exported to excel or another program
Currently there is no way to export the call history other than copying and pasting -
We would like an audit log of calls that have been searched for/viewed
We are trying to understand if we can see which calls could have been seen by users of the system where they may not necessarily have updated the call. -
Closure screen customisation
It would be good to be able to design the closure screens in Designer so we can link into Power BI for reporting and capture more details at the closure of the call.0 Reviewed by Alemba Product Manager
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Search without limits on Person search
Customer would like to perform a "run without limits" search for the person directory. -
Results of Multi QD fields in search results
If Multi QD fields are added into search results, only the first value is displayed within the search. The request is for all of the items to be listed as comma separated values within the field on the search result. This should apply to all searc...0 Assigned to a Release