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Analyst auto assignment round robin
Allow way for calls to be auto assigned to analysts in a queue in a round robin manner. When a call is assigned to a queue it then is auto assigned to a member of that queue and so on for the next call to the next analyst.0 Awaiting Release AssignmentCreated 07 Aug 15:15 by Rob ArmsonASM10 / Core -
Searching for a task under customers name
When doing a call search for task, you cannot currently enter the customers name to search under. It would be useful to have this functionality.0 Awaiting Release AssignmentCreated 11 Jan 13:48 by GuestASM10 / Core
